Whitehaven Privacy

1. Information Whitehaven Collects

Whitehaven collects and processes several types of personal information, including:

2. How Whitehaven Uses Your Information

Whitehaven uses your personal information for the following purposes:

• Service Delivery (Whitehaven Contract):
  • Processing and managing your Whitehaven vehicle rental bookings and agreements. Verifying your identity and confirming you meet our rental requirements. Coordinating vehicle collection and return procedures. Processing payments and handling deposits and charges.
• Whitehaven Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and important rental information for Whitehaven reservations. Responding to your questions and providing customer support for bookings and stays. Notifying you of changes to our services or policies.
• Whitehaven Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates where you have given consent or where Whitehaven has a legitimate interest. You can opt out at any time.
• Service Quality (Legitimate Interest):
  • Analyzing Whitehaven site usage to improve user experience and functionality. Conducting research to improve Whitehaven’s vehicle fleet and related services.
• Regulatory Compliance (Legal Requirement):
  • Meeting legal, regulatory and tax requirements for Whitehaven. Preventing fraud and maintaining service security. Resolving disputes and enforcing Whitehaven terms and conditions.

3. Whitehaven Data

Whitehaven may share your personal information with:

• Whitehaven Providers: Third-party companies that help Whitehaven deliver its services, such as payment processors, IT support providers, and maintenance services. These providers are contractually obligated to protect your data.

Whitehaven does not sell your personal information to third parties for marketing purposes.

4. Whitehaven Security

Whitehaven maintains appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. However, no internet transmission or electronic storage method is completely secure.

5. Retention Policy

Whitehaven retains your personal information only for as long as needed to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting obligations. Retention periods vary by the type of information and the context of processing.

6. Your Whitehaven Rights

Under UK data protection law, Whitehaven recognises that you have the following rights:

• Right to Access: Request a copy of the personal information Whitehaven holds about you.

To exercise these rights, please contact Whitehaven using the details below.

7. Whitehaven Cookies and Tracking

Whitehaven’s website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Policy Revisions

Whitehaven may update this Privacy Policy periodically to reflect changes in its practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Please review this policy regularly.

9. Contact Whitehaven

For questions about this Privacy Policy or Whitehaven's data practices, please contact us: