Whitehaven Privacy Policy

Data We Gather

We gather and manage various types of personal information, including:

Using Your Information

Your personal information serves these key purposes:

• Service Provision and Contract Fulfillment:
  • We handle your vehicle rental bookings and agreements with care. This includes verifying your identity to confirm that you meet our rental criteria. We also oversee the vehicle collection and return procedures. Additionally, we manage payments, deposits, and any applicable charges associated with your rental.
• Client Correspondence (Contractual Obligations and Legitimate Interest):
  • Delivering booking confirmations, updates, and essential rental details. Addressing your inquiries and offering customer support. Informing you about any changes to our services or policies.
• Marketing Preferences and Consent Management:
  • We will send you promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You can opt out anytime.
• Service Enhancement for Customer Satisfaction:
  • Assessing site usage to refine user experience and site performance. Conducting research to improve our fleet and service offerings.
• Compliance with Legal Requirements:
  • Adhering to all legal, regulatory, and tax obligations. Safeguarding against fraud and maintaining service security. Addressing disputes and upholding our terms and conditions.

Information Exchange

Sharing Your Personal Information

• Service Partners: We collaborate with third-party companies, including payment processors, IT support, and maintenance services, all required to safeguard your data.

We do not share your personal information with third parties for marketing.

Data Protection Measures

At Whitehaven, we prioritize the security of your personal information through a range of technical and organizational measures. These measures include encryption, access controls, and secure servers, along with routine security assessments. While we strive for the highest level of protection, no method of transmission or electronic storage can guarantee absolute security.

Data Retention Policy

Whitehaven retains your personal information for the duration necessary to achieve the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The length of retention may vary based on the type of information and the specific context of its processing.

Your Privacy Rights

Your rights under UK data protection law

• Accessing Your Information: Obtain a copy of your personal information with us.

For any inquiries regarding your rights, please reach out to us below.

Cookies and Data Tracking

Whitehaven employs cookies and similar technologies to improve your browsing experience, assess site traffic, and customize content. Users can adjust their cookie settings directly through their browser preferences to control how these technologies are utilized on our site.

Policy Changes

Whitehaven may revise this Privacy Policy from time to time to align with changes in our operations or legal standards. Any updates will be reflected on this page along with a new "Last Updated" date. We recommend that you check this policy periodically to stay informed.

Contact Whitehaven

For inquiries regarding our Privacy Policy and data practices, please reach out to us.